Returns & Exchanges

Due to the perishable nature of our culinary products, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction and will replace any damaged or incorrect items immediately.

Return Process

• 1.
  Inspect Your Delivery

  Please examine your order upon arrival to ensure all gourmet items are present and have maintained their optimal temperature and quality.

• 2.
  Contact Guest Relations

  If your order is damaged or incomplete, email our support team within 48 hours of delivery with your order number and a photo of the items.

• 3.
  Review Process

  Our culinary team will review your request within one business day to determine if a replacement or a digital credit is the most appropriate solution.

• 4.
  Resolution Delivery

  Approved replacements will be prioritized for the next available shipping window to ensure you can enjoy your Eleven Madison Home experience without further delay.